Six-Sigma

Discussions in Focus:

General: Senior Management Commitment |Identify the low lying fruit | Six Sigma for Employee Morale | Evaluation of Existing CD Based Training | Sink or Sail? | Dissatisfied customer | Selling Six Sigma as a philosophy |kaizen |Tools used in define phase |When will Six Sigma not work? | Project Selection | Six Sigma Vs Lean Sigma | Fishbone Analysis | Cp and Cpk| CTQ | Poka Yoke | Stop and Check for Quality-Jidoka | SIPOC | MSA | COPQ | Sample Size | Human error | Six Sigma Culture | Business Case for Six Sigma CD Based Training

Sectors: Is Six Sigma For Everyone? | Health care | customer service industry | Cosmetology |Software | Small companies | off shore manufacturing | Telecom Sector |CRM |Supply chain |HR |construction industry| Safety | Download slides |

Improve your business process performance by "Six Sigma". Quality excellence to enhance your career and boost your organization's bottom line

Six Sigma is a process improvement methodology using data and statistical analysis to identify and address
problems/opportunity areas.

Six Sigma stands for Six Standard Deviations (Sigma is the Greek letter used to represent standard deviation in statistics)
from mean. Six Sigma methodology provides the techniques and tools to improve the capability and reduce the defects in any
process. It was started in Motorola, in its manufacturing division, where millions of parts are made using the same process
repeatedly. Eventually Six Sigma evolved and applied to other non manufacturing processes. Today you can apply Six Sigma to
many fields such as Services, Medical and Insurance Procedures, Call Centers.

Six Sigma methodology improves any existing business process by constantly reviewing and re-tuning the process. To achieve
this, Six Sigma uses a methodology known as DMAIC (Define opportunities, Measure performance, Analyze opportunity,
Improve performance, Control performance).

Six Sigma improves the process performance, decreases variation and maintains consistent quality of the process output. This
leads to defect reduction and improvement in profits, product quality and customer satisfaction.

Participants: - 1) All the employees, functional heads, quality executives / managers, who wish to improve their own business
process performance.
2) And all others who want to know more about “Six Sigma Methodology” and its benefits, including students - Graduate, post-
graduate) & others.

a) Course Objective:- To create a basic awareness about Six Sigma Methodology and its benefits to Business.
b) Seminar Contents:- 1- What is Quality? 2-What is Sigma? 3- What is Sigma Level?
4- What is Six-Sigma? 5- Importance of Quality: a- Variety and variations, b- Quality and Productivity/ Lower costs / Best
insurance against survival, c- Taguchi loss function.  6- History.
7- Methodology - PDCA / DMAIC. 8- Statistical thinking. 9- Special and common causes of variation.
10- Important Quality / Variations parameters: a- Average / Sigma / Cp /Cpk, b- Dart Chart for plotting.
11- Examples of relation between Sigma and Quality. 12- Stages in quality journey. 13- Why CD Based Training?
14- Product and process control. 15- Tools of quality improvement: a- 7 basic tools.

c) Eligibility:- Interested in improving his / her own business processes.

What is Six-Sigma?

Why Six-Sigma?